Thursday, 19 June 2014

Remotely access computer with TeamViewer _part 2

Remotely access computer with TeamViewer _part 2

Help Computer Users Remotely with TeamViewer
Before remote software, helping your friends and family with computer problems often meant hours on the phone trying to remember what a menu looked like or where a file was saved. Here we look at helping them remotely with TeamViewer.
With TeamViewer you can remotely help your friends and family on any major operating system straight from your computer, the web, or on the go with your iPhone or iPad. TeamViewer full version should be installed on your computer for you to provide remote support for your users. You can both send and receive support with the TeamViewer full version installed on your computer. The full version is completely free for personal use and has some extra features that we will go over later.

Setting up TeamViewer

To get started download and install the full version of TeamViewer on your computer. TeamViewer full version supports Windows, OS X, Linux, and iOS.
Note: You cannot remote to an iOS device but you can offer assistance from them.

Once the program is installed you will be able to connect to anyone running TeamViewer full version or TeamViewer QuickSupport. All you need to connect is the TeamViewer ID and password. For security purposes the passwords are randomly generated each time TeamViewer is launched.
Note: Some options such as VPN and video chat are only available on Windows. Remote support, Presentation, and File Transfer are available on all operating systems.

It isn’t required, but it is a good idea to also make a free account on the TeamViewer’s website. TeamViewer’s website will allow you to manage computers and people that you have set up as partners so you can quickly remote with them, share files, or just instant message. To create the username you can either go to TeamViewer’s homepage or you can also click the icon in the bottom right corner to show the partner list window and then click sign up.

Once your account is set up, you can then log in to the TeamViewer homepage and access all your partners or establish a quick connection without needing any software installed. This is super helpful if you are not at your computer and need to provide support to someone.

After you have your online account set up you can then go into the full version options and set up your username, email, and password in the options. This will allow others to remotely connect to your computer without needing to know the 9 digit ID number. Instead they can just know your TeamViewer username and connect using that.

If you are setting up your own personal computer that you want access to from anywhere, then click on the security options and put in a password for unattended access. This will allow you to connect back to your computer even when no one is there to provide the session password. You should also set up your access control if you don’t trust the people that you will be sharing your screen with. When you give someone full access, they literally have access to not only control your computer remotely, but they also have control to browse your hard drive remotely and send you files.

If the remote machine is running windows you will have an extra option for Windows logon. This will allow anyone with a user account on the local machine (or admins only) to log into the machine without needing to know the session or unattended password or temporary session password.

You can also click on remote control options and set your access control when you are remote with other users.

You may also want to configure your custom invitation settings. This will configure sending invitation requests via email. Once you email the customer it will give them a link to download the QuickSupport client.

It may also be helpful under the advanced settings you can import and export reg files of all your settings or export an .ini file for use with TeamViewer portable.

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