Thursday, 19 June 2014

Remotely access computer with TeamViewer _part 3

Remotely access computer with TeamViewer _part 3

Offering remote assistance is going to be the key feature for most users of TeamViewer. Not only does it work from just about any computer via a web page, but it allows you to control anyone looking for help without them needing to install anything. To remote using QuickSupport have the person looking for help download QuickSupport for their platform at the TeamViewer website.
Alternatively, you could also send them an email if you set that up in the options as described above.
Note: QuickSupport is available for Windows and OS X only.

Once it downloads, have them run the application and provide you with the ID and password it shows in the window.

All you need to do now is type in the session ID into your TeamViewer window or through the website quick connect.

When prompted type in the 4 digit password they give you.

If you are connecting to a machine with Windows logon enabled then drop down the advanced options and select Windows authentication. Put in your username and password on the computer and click log on.

A new window will open with the computer you are connecting to. Depending on the security settings, you may automatically have control of the remote machine upon connecting.

The TeamViewer window will have a bar across the top by default which will give you quick access to useful features. Remotely rebooting the machine, switching sides (presentation mode), disabling user input, and connection settings are all in the top menu for you on any platform.

Note: If you are curious, yes reboot in safemode works flawlessly. You have to reconnect after the reboot, and the user has to log in again, but otherwise it works without a hitch. This is great for remote virus scans.

If you know you will want to connect to the computer more than once it would be recommended to install the full version of TeamViewer. Luckily that is available in the menu as well.
Note: Some items will be grayed out if they are not available on your platform.

If you have access, you can also send or receive files to the remote machine from the top menu.
Click on file transfer and a new window will pop up. Your local hard drive will show up on the left and the remote hard drive will be on the right. Click the appropriate send or receive button depending on what you are trying to do.

If you already have the computer set up as one of your partners you can also right click on the machine in your partner list to send/receive files without needing to go remote.

Once you disconnect from the user you will be prompted to add them to your partner list if they aren’t already there. Click yes if you plan on connecting to this computer again in the future.

You will also get one more prompt which is TeamViewer’s way of trying to keeps it’s users honest. Please do not take advantage of this free service they offer. If you are using this for any reason besides personal use, pay for the license. TeamViewer’s licenses have no recurring fees and are pretty reasonable for small companies to have infinite flexibility when helping their users.

To remote from an iOS device you will need to install TeamViewer or TeamViewer HD for your device. Once the application is installed you will connect to a computer the same way as on a computer with the TeamViewer ID and password.

Once you connect you will be able to control the remote computer as if you were sitting in front of it and can even use multi-touch to help navigate the computer.

You can click on the settings button in the bottom right to edit connection settings. You can also log in with your TeamViewer ID and you will have quick access to any partners you have set up on your computer or through the web site.

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